Privacy Policy

Effective Date: January 1st, 2025

This Privacy Policy explains how FIVE D CONSULTANCY – FZCO, trading as 5D Program (“we”, “us”, or “our”), collects, uses, and safeguards personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Personal Data We Collect

We may collect personal data including but not limited to:

  • Full name
  • Email address and contact information
  • Payment and billing details
  • Login credentials and account activity
  • Live session participation data
  • Zoom session audio, video, and chat data (see Section 3)

2. How We Use Your Personal Data

We use your data for the following lawful purposes:

  • To deliver coaching programmes and training
  • To provide access to replays and resources
  • To process and manage payments
  • To handle support, communication, and updates
  • To comply with legal obligations and defend legal claims

3. Session Recordings & Member Playback

We may record live Zoom sessions for playback within our private member portal. These recordings may capture your name, voice, video, screen, and any interactions made during the session.

By participating in a session, you consent to this recording and understand it may be made available to other enrolled members. To avoid being captured, you may disable your camera and microphone or use the chat anonymously. You may also request redaction where feasible, subject to technical limitations.

4. Payment Processing via Stripe

All payments on our platform are securely processed via Stripe. We do not store full card data ourselves. Stripe handles your payment data in accordance with their own security and privacy practices, which you can review at stripe.com/privacy.

5. Legal Grounds for Processing (PDPL)

Under UAE law, we process personal data where:

  • It is necessary to perform a contract
  • You have given explicit consent
  • We have a legitimate interest that does not override your rights
  • It is required to comply with applicable laws

6. Data Security

We use secure servers, encrypted connections, and platform controls to protect your data. However, no method of online transmission is fully secure. You share information at your own risk.

7. Data Retention

We retain your personal data only as long as necessary for:

  • Service delivery and membership access
  • Legal or regulatory obligations
  • Dispute resolution and contract defence

8. Your Rights Under UAE PDPL

You may request to:

  • Access your data
  • Update or correct your data
  • Delete your data (subject to legal limits)
  • Withdraw consent at any time
  • Object to certain types of processing

To exercise these rights, contact us at [email protected].

9. Cookies & Analytics

We may use cookies and analytics tools to monitor traffic, personalise experiences, and improve performance. You can control cookie usage via your browser settings.

10. International Data Transfers

Data may be stored or processed in jurisdictions outside the UAE. We ensure appropriate safeguards are in place when transferring data internationally in accordance with UAE regulations.

11. Third-Party Services

We may link to or integrate third-party services (e.g. Stripe, Zoom). We are not responsible for their privacy practices. Please review their individual policies separately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any major changes will be posted on this page. Your continued use of our services implies acceptance of these updates.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact us:

Email: [email protected]

Company: FIVE D CONSULTANCY – FZCO

Trading Name: 5D Program

This policy is provided for general information and compliance with the UAE Federal Decree-Law No. 45 of 2021. For legal advice, please consult a licensed UAE data protection consultant.